FAQ

Everything you need to know.

Refunds and Returns

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Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately we do not offer a refund on used products and do not offer exchanges online.

Shipping costs are the responsibility of the customer and are non-refundable.

Please send your order back to:
Poosh Secret (Pty) Ltd
8 Burg Street Cape Town City Center, Cape Town, 8000, South Africa

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at contact@pooshsecret.com 

If getting in touch about a return, please include your order number and product details in the email.